Support

Intelligent & Transformative

DSCallards work hard to meet the needs of all organisations by offering a number of off-the-shelf Support Services. We combine excellent customer service with experienced technical support to deliver a fully managed Support Service. We offer peace of mind for your business-critical systems with our guaranteed service levels that can be tailored to meet your business needs.

Our Support Services

We offer support for MS Power BI, SAP BusinessObjects and SAP Crystal Solutions products as well as having our own Application Development Support Service. We also offer Support Services for the Yellowfin, Actian, Syniti and the LEADTOOLS range of products.

Key features include:

Friendly and personable, fully qualified staff
Performance analysis and problem resolution
An overview of your software infrastructure provided annually with an overall health score
State of the art support systems with online call and email logging, monitoring on current calls and the ability to view historical data
No hidden costs or surprise charges. All charges are included in the fixed annual fee

SAP Partner Centre of Expertise (PCoE) – SAP BusinessObjects and SAP Crystal Solutions

DSCallards has proven its ability by demonstrating that its skills and processes are of an extremely high standard and calibre to deliver first-class support by gaining the Partner Centre of Expertise (PCoE) certification from SAP. The certification validates that DSCallards’ Support organisation fulfils the requirements needed to provide high-quality support services for SAP BusinessObjects solutions in accordance with SAP’s current technical and organisational standards. The certification process reviews a channel partner’s entire support centre, including support staff, support processes and infrastructure.

Frequently Asked Questions

What are the benefits of using DSCallards support services?

DSCallards makes every effort to meet the needs of our clients by providing a vast array of off-the-shelf support services. We combine exceptional customer service with expert technical support and a guaranteed level of bespoke service that can be tailored to meet the needs of your company.

The benefits of utilising our support services include:

Expert advice from our friendly and approachable team
Efficient resolution to any challenges you may be facing
A yearly review of your IT infrastructure and digital assets
Modern support systems with call monitoring, online call and email tracking
The ability to fully access and analyse your historical data
Fixed annual fee with no hidden costs

What are SAP Partner levels?

If a company is an official SAP partner, you can rest assured that their technology fully integrates with all SAP solutions.

When it comes to SAP certification, there are three levels; SAP Gold Partner, SAP Platinum Partner and SAP Silver Partner. In a nutshell, SAP service partners are consultants and system integrators that can provide system design, strategic business consulting, solution integration and the implementation of innovative SAP solutions.

What is SAP Golden Partner?

If a company is an SAP Gold Partner, this means they are a specialist SAP partner who can aid, implement, service, support and otherwise guide you through all SAP solutions as well as tailor those solutions to the needs of your business.

DSCallards are a fully accredited SAP Gold Partner. We utilise SAP-driven solutions and services to transform the day-to-day operations of our clients by improving agility, efficiency and profitability. For more information, contact the team at DSCallards today.

What is a PCoE business?

A business certified by SAP as a Partner Centre of Expertise business, known more commonly as a PCoE, ensures that they are equipped with an appropriate level of information, expertise and infrastructure to deliver exceptional SAP support. Becoming a PCoE business is also essential to becoming an SAP Value-Added Reseller (VAR).