Industrial automation manufacturer, Phoenix Contact, astutely realised that wider access to timely data would nurture a greater sense of ownership of company performance among its workforce. It turned to DSCallards, as an SAP partner, to provide real-time visibility into its day-to-day operations.
Established in 1985, Phoenix Contact is a leading German manufacturer of electrical connection and industrial automation equipment, with a UK subsidiary. The arrival of a new management team in 2009, tasked with driving UK sales and increasing market share, led to greater recognition of the valuable role information can play in improving performance. By making timely, accurate data more widely accessible within the organisation, it hoped to create greater employee engagement and help staff understand the relationship between their department’s contribution and the overall performance of the company.
Phoenix Contact turned to DSCallards, an SAP partner with which it had a trusted, ongoing relationship, to help it develop the type of reporting that would deliver “everyone, everywhere” insight.
The project began bottom-up with a single, urgent requirement for a report. DSCallards was able to provide Phoenix Contact with the visibility it needed through three strategic dashboards.
As business managers started to see the benefits of increased insight, Phoenix Contact started to develop a real appetite for information and further requests for reporting emerged. DSCallards set out to understand the key drivers and uncover deeper business goals.
In response, DSCallards implemented SAP BusinessObjects, an affordable suite of Business Intelligence tools that provide mid-sized organisations like Phoenix Contact with flexible, ad-hoc reporting, query, analysis and dashboards to support data-driven decisions.
The Business Benefit
Today, Phoenix Contact exemplifies how a mid-sized business can benefit from the kind of BI that was once thought to be the preserve of large corporates.
Now, however, it’s no longer just the commercial team that’s interested in sales figures – it’s everyone. Martin believes this brings everyone in the company together in a unified effort.
A further benefit is that decision-makers spend more time considering next steps, instead of collating reports. Martin says:
What would Martin advise other business contemplating a similar implementation?